Erasibo

Being a consultancy that specializes in providing our clients with answers to problems required that we very early on had to adopt a Knowledge Management approach. We review, generate and process literally thousands of documents a year, which are relevant to the work we do. We think that we have struck upon an approach that works well for a distributed team of people working on a variety of differing projects in different sectors.
We store most our documents in the “cloud”, we have made our email and calendaring available via remote devices and have integrated our document management into our groupware so we are able to track documents across consulting processes e.g. conception, billing, pitching and so forth. We have also tied together RSS feeds and video streams into the landing pages of our Knowledge Management System, thereby allowing out team to not only look at proprietary information but also public domain information that is related to the project at hand.

We’ve noticed that many of our clients have struggled with conceiving their own knowledge management approaches. Sometimes their approaches seem to be driven by a fascination with new technology and other times the approach seems to be driven without consideration of the real cultural changes that need to take place within the organistion and its network; surprising organisations struggle to formalize the informal process of knowledge sharing.

This three-part slide excellently represents what knowledge management is, how it benefits the organization and what is needed to get knowledge management to work.